100% Satisfaction Guarantee
We stand behind every rug we clean. Our family's reputation has been built on delivering exceptional results and ensuring every customer is completely satisfied.
Our Promise to You
When you trust us with your precious rugs, we promise to deliver the highest quality service possible. If for any reason you're not completely satisfied with our work, we'll make it right – that's our guarantee.
What Our Guarantee Covers
Our 100% Satisfaction Guarantee covers all aspects of our service:
- Cleaning Quality: Your rug should look, feel, and smell fresh and clean
- Stain Removal: We'll achieve the best possible results for stain removal
- Repair Work: All repairs should be expertly executed and durable
- Service Experience: Professional, courteous service from pickup to delivery
- Timely Delivery: Your rug returned within the promised timeframe
How It Works
- 1Inspect Your Rug:
When we deliver your rug, take a moment to inspect it thoroughly.
- 2Contact Us Promptly:
If you have any concerns, contact us within 7 days of delivery.
- 3We'll Make It Right:
We'll schedule a re-cleaning at no additional charge to address your concerns.
- 4Your Satisfaction:
We won't rest until you're completely satisfied with the results.
Why We Can Make This Promise
Expert Knowledge
Generations of experience ensure we know exactly how to care for every type of rug.
Quality Process
Our proven methods and premium products deliver consistent, exceptional results.
Pride in Our Work
As a family business, our reputation matters. We treat every rug with utmost care.
Dedicated Team
Our skilled technicians are committed to exceeding your expectations every time.
Important Details
- Guarantee claims must be made within 7 days of delivery
- Pre-existing damage or conditions will be documented before service
- Some stains may be permanent despite our best efforts
- Natural characteristics of certain rugs may limit cleaning results
Questions About Our Guarantee?
We're here to help and ensure your complete satisfaction with our services.
Last updated: June 27, 2025
Experience Risk-Free Rug Care
With our 100% Satisfaction Guarantee, you have nothing to lose and beautiful, clean rugs to gain. Schedule your pickup today!